Terms of service
Last updated: 2 October 2026
1. About Us
This website, h2oathletics.com, and the H2OAthletics brand are owned and operated by The Hush Group Limited, a company registered in Hong Kong.
Throughout these Terms of Service (“Terms”), references to “H2OAthletics”, “we”, “us” and “our” refer to The Hush Group Limited.
By accessing or using our website or purchasing products from us, you agree to these Terms and to the policies referenced in them.
Nothing in these Terms limits or excludes any rights you may have under applicable consumer protection laws that cannot legally be limited or excluded.
Our online store is hosted by Shopify Inc., which provides the ecommerce platform that enables us to offer and sell our products and services.
2. Online Store Terms
You may use our website only for lawful purposes.
You must not use our products or services for any illegal or unauthorised purpose or, in using our website, violate any applicable laws or regulations.
You must not transmit viruses, malicious code or other material that could damage or interfere with the operation or security of our website or services.
We reserve the right to restrict or terminate access to our website where reasonably necessary to protect H2OAthletics, our customers or other users, or where these Terms have been materially breached.
3. Products
We aim to describe and display our products as accurately as reasonably possible, including their features, colours, dimensions and specifications.
Colours and appearance may vary slightly depending on your device, screen settings, lighting and other factors.
Product availability may change without notice. We may discontinue products or limit the quantities available for purchase.
Where a product becomes unavailable after you have placed an order, we will contact you and provide an appropriate refund or alternative where applicable.
Nothing in these Terms affects your statutory rights in relation to products that are faulty, damaged, incorrectly described or otherwise do not conform to applicable consumer protection laws.
4. Prices and Currency
Product prices are displayed in the currency applicable to your selected market or shipping destination where supported by our website.
Prices may change from time to time, but changes will not affect an order that we have already accepted except where permitted by applicable law, including where there has been an obvious pricing error.
The total amount payable, including applicable shipping charges and taxes collected by us, will be shown during checkout before you complete your purchase.
Depending on your shipping destination and the way your order is fulfilled, import duties, taxes or other cross-border charges may apply. Information regarding these charges will be provided during checkout and/or in our Shipping Policy.
5. Orders
When you place an order, you agree to provide current, complete and accurate information, including your email address, billing information and shipping address.
Submitting an order does not necessarily mean that we have accepted it. We may decline or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- payment cannot be authorised;
- there is an obvious pricing or product-information error;
- we reasonably suspect fraud or unauthorised activity;
- purchase quantities suggest unauthorised commercial resale; or
- we are unable to deliver to the address provided.
If we cancel an order after payment has been taken, we will refund the applicable amount to your original payment method.
We may limit quantities purchased per customer, household, payment method, billing address or shipping address where reasonably necessary.
6. Payment
Available payment methods will be displayed during checkout.
You confirm that you are authorised to use the payment method provided for your order.
Payments may be processed by third-party payment providers. Your use of their services may also be subject to their applicable terms and privacy policies.
Payment information is handled through secure payment systems. H2OAthletics does not directly store complete payment card details where those details are processed by our payment providers.
7. Shipping and Delivery
We ship to the destinations shown on our website and during checkout.
Shipping costs, available delivery options and estimated delivery times are provided on our Shipping Policy page and/or during checkout.
Delivery times are estimates unless expressly stated otherwise. Delays may occasionally occur due to circumstances outside our reasonable control, including carrier delays, customs processing, weather events or other disruptions.
Please ensure that your shipping address is complete and accurate before placing your order.
For further information, please see our Shipping Policy.
8. Returns, Refunds and Exchanges
Our returns and refund arrangements are set out in our Returns & Refunds Policy, which forms part of these Terms.
Unless otherwise required by applicable law, products must meet the eligibility requirements set out in that policy to qualify for a standard return.
Nothing in our Returns & Refunds Policy or these Terms limits statutory rights that cannot legally be excluded or restricted.
9. Promotions and Discount Codes
From time to time, we may offer promotions, discount codes or other special offers.
Promotions may be subject to additional terms, including eligibility requirements, minimum purchase amounts, expiry dates or restrictions on combining offers.
Unless otherwise stated, discount codes cannot be exchanged for cash.
We reserve the right to cancel or refuse a promotion where it has been used fraudulently, unlawfully or contrary to its stated terms.
10. Gift Cards
Where available, gift cards are subject to any additional terms disclosed when they are purchased.
Gift cards cannot be exchanged for cash except where required by applicable law.
11. Accuracy of Website Information
We take reasonable steps to ensure that information on our website is accurate and up to date.
Occasionally, however, the website may contain typographical errors, technical errors or inadvertent inaccuracies relating to product descriptions, prices, promotions, shipping charges, delivery times or availability.
Where we identify an error, we may correct it and, where necessary, contact you regarding an affected order.
If an error materially affects an order you have already placed, we will provide you with appropriate options, which may include confirming the corrected information or cancelling the affected order for a refund.
12. Intellectual Property
Unless otherwise stated, the content of this website—including our brand names, logos, product designs, photographs, graphics, text, videos and other materials—is owned by or licensed to The Hush Group Limited and is protected by applicable intellectual property laws.
You may use the website for your personal, non-commercial use.
You may not reproduce, distribute, modify, sell, exploit or commercially use our content without our prior written permission, except where permitted by law.
13. Reviews, Comments and User Content
If you submit a product review, photograph, comment, feedback or other content to us, you confirm that you have the right to provide that content and that it does not infringe the rights of another person or violate applicable law.
You must not submit content that is knowingly false, misleading, defamatory, unlawful, abusive or malicious, or that contains malware or other harmful code.
Where you voluntarily provide content for publication, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content in connection with H2OAthletics and our marketing, subject to applicable law.
We may remove user content that violates these Terms or applicable law.
14. Third-Party Services and Links
Our website may use or link to third-party services, websites and tools, including ecommerce, payment, logistics, analytics, marketing and social-media services.
We are not responsible for the content or practices of independent third-party websites that we do not control.
Where you choose to use a third-party service, its own terms and privacy policies may apply.
Nothing in this section excludes any responsibility that H2OAthletics has to you under applicable consumer protection law in relation to your purchase from us.
15. Personal Information
Our collection and use of personal information is governed by our Privacy Policy.
Please review our Privacy Policy for information about the types of information we collect, why we collect it, how it may be shared and the rights that may be available to you.
16. Prohibited Uses
You must not use our website or services:
- for unlawful or fraudulent purposes;
- to infringe our intellectual property rights or those of another person;
- to submit false or misleading information;
- to transmit malicious software, viruses or harmful code;
- to interfere with the security or operation of our website;
- to collect personal information about others unlawfully;
- to spam, phish, scrape or otherwise misuse our website or systems; or
- in any other manner prohibited by applicable law.
We may restrict access to the website where reasonably necessary in response to prohibited activity.
17. Availability of the Website
We aim to keep our website and online store available and operating properly, but we cannot guarantee uninterrupted or error-free access.
We may temporarily suspend or restrict parts of the website for maintenance, security, technical or operational reasons.
Where reasonably possible, we will seek to minimise disruption.
18. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Nothing in these Terms excludes or restricts any mandatory consumer rights or remedies available to you under applicable law.
To the maximum extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the relevant contract was formed or for losses arising from circumstances outside our reasonable control.
If you use our products or website for business or commercial purposes, additional limitations may apply to the maximum extent permitted by law.
19. Indemnification
To the extent permitted by applicable law, you agree to indemnify The Hush Group Limited against reasonable losses, liabilities and expenses arising directly from your unlawful use of our website, your material breach of these Terms, or your infringement of the rights of another person.
This provision does not limit any rights available to consumers under applicable law.
20. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or, where necessary, treated as removed.
The remaining provisions will continue in effect.
21. Termination
These Terms remain effective while you use our website or services.
We may restrict or terminate your access to our website where you materially breach these Terms or where reasonably necessary to protect our website, business, customers or other users.
Any rights, obligations or liabilities that by their nature should continue after termination will remain in effect.
22. Entire Agreement
These Terms, together with the policies and other terms referenced in them, constitute the agreement between you and us relating to your use of our website and purchases from us.
If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.
23. Transfer of Rights
We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these Terms.
You may only transfer your rights or obligations under these Terms to another person if we agree in writing or where otherwise permitted by applicable law.
24. Governing Law
These Terms and your use of our website are governed by and construed in accordance with the laws of Hong Kong.
Nothing in this provision deprives you of any mandatory consumer protection rights that apply to you under the laws of your country or place of residence.
Where applicable law gives you the right to bring proceedings in your local courts, these Terms do not restrict that right.
25. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, products, services, legal requirements or website.
The current version will be published on this page together with its latest update date.
Changes will not retrospectively reduce rights relating to purchases already made where doing so would be prohibited by applicable law.
26. Contact Information
Questions about these Terms should be sent to contact@h2oathletics.com.
Our contact information is:
H2OAthletics
Owned and operated by The Hush Group Limited
Flat E 1/F VILLA DORADA
124-126 BLUE POOL ROAD
HAPPY VALLEY
Hong Kong
Email: contact@h2oathletics.com
27. Other Important Terms
We may transfer our rights and obligations under a contract to another organization, but this will not affect your rights or our obligations under these Terms of Sale.
You may only transfer your rights or your obligations under these Terms of Sale to another person if we agree in writing.
We contract with OpenBorder, Inc. together with its subsidiaries (referred to as “OpenBorder”) to sell and deliver our products to international consumers.
If your order is shipping to Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom where our international shipping is supported by OpenBorder, additional terms and conditions here may apply to you in addition to any relevant terms and conditions imposed in this Terms of Sale.